Last Updated: May 2026

Welcome to Vortex PC Games. By purchasing from vortexpcgames.com, you agree to the following refund policy.

🎮 Digital Product Policy

All products sold on Vortex PC Games are digital goods including game accounts, activation services, software licenses, and downloadable content. Due to the nature of digital products, all sales are generally considered final once delivery has been completed.

✅ Eligible Refund Cases

Refunds may only be approved under the following conditions:

  • Product was not delivered within the promised delivery time.
  • You received incorrect account details or a non-working product.
  • The product cannot be activated due to an issue from our side.
  • Duplicate payment was made accidentally.

❌ Non-Refundable Situations

Refunds will NOT be provided if:

  • You changed your mind after purchase.
  • Your PC does not meet game requirements.
  • You violated Steam/Epic/other platform policies.
  • You lost account access due to sharing account details.
  • You purchased the wrong product by mistake.
  • Offline accounts lose online functionality.
  • You failed to follow activation instructions properly.

⚡ Replacement Guarantee

If your product stops working due to seller-side issues, we will attempt to provide:

  • Replacement account
  • New activation
  • Technical support assistance

before processing any refund request.

🛡 Fraud Protection

Orders flagged as suspicious, fraudulent, or involving chargebacks may be canceled without notice.

📩 Contact For Support

For any issues, contact our support team with:

  • Order ID
  • Email used during purchase
  • Screenshot/video proof of issue

We aim to respond within 24 hours.

🌍 Business Information

Vortex PC Games
Website: vortexpcgames.com
Location: Bihar, India